Marvel Mask Set (Ages 7-14)

Q. Can I return the electronic products purchased from Fanhood?
Electronics are non returnable and cannot be returned or replaced directly from Fanhood.

Q. Is there any guarantee/warranty on electronics?
There is no guarantee but 6 months warranty.

Q. What if the electronic item purchased is defective?
Electronics items are non returnable but if there is any manufacturing defect then it can be replaced or repaired directly with the vendor. A customer should have a warranty card and the invoice for the same.

Q. How do I get a refund?
It’s easy! Return the product to us; you can initiate the process by visiting the Order History section. Once we’re sure the item is in good condition, we’ll start the process of refunding the amount to your credit card, wallet or bank account. It takes between 5 and 20 days for the amount to be refunded. Terms and conditions apply. *
* Terms and conditions
Products can be returned within 7 days after they have been delivered if they are damaged, defective, missing accessories or parts or different from the description on the product detail page.
We will accept returned products only if:
it is determined that the product was not damaged while in your possession,
the product is the same as what was shipped to you,
the product is returned in original condition (with the manufacturer's box and MRP tag intact, the user manual, warranty card and all the accessories).
Products may not be eligible for return in some cases, for example if you mistakenly bought an incorrect model or product or if you’re not satisfied with the colour of your purchase.
Products marked non-returnable on the product detail page cannot be returned. If you've received a damaged or defective non-returnable product, you can contact us within 7 days of the delivery of the product.

Q. I paid cash on delivery. How do I get a refund if I return the product?
We have currently started the COD facility to all orders are processed only on prepaid basis. Incase of the return for the prepaid order, the money shall be returned back to the source from where it was deducted.

Q. How do I exchange my purchase?
We don’t do exchanges currently but you can return the product and place a new order.

Q. How do I return my purchase?
All you have to do is visit the Order History section and pick the option to return the item. You can do this within 7 days after the product is delivered. Terms and conditions apply. *.
* Terms and conditions
Products can be returned within 7 days after they have been delivered if they are damaged, defective, missing accessories or parts or different from the description on the product detail page.
We will accept returned products only if:
it is determined that the product was not damaged while in your possession,
the product is the same as what was shipped to you,
the product is returned in original condition (with the manufacturer’s box and MRP tag intact, the user manual, warranty card and all the accessories).
Products may not be eligible for return in some cases, for example if you mistakenly bought an incorrect model or product or if you’re not satisfied with the colour of your purchase.
Products marked non-returnable on the product detail page cannot be returned. If you’ve received a damaged or defective non-returnable product, you can contact us within 7 days of the delivery of the product.
In certain cases products sold under Sales Campaigns may not be returnable. If you’ve received a damaged or defective product in such a case, you can contact us within 7 days of the delivery of the product.

Q. What if the product I bought is damaged?
Now, that’s not nice! You can return the product and we’ll refund the amount. Terms and conditions apply. *
* Terms and conditions
Products can be returned within 7 days after they have been delivered if they are damaged, defective, missing accessories or parts or different from the description on the product detail page.
We will accept returned products only if:
it is determined that the product was not damaged while in your possession,
the product is the same as what was shipped to you,
the product is returned in original condition (with the manufacturer's box and MRP tag intact, the user manual, warranty card and all the accessories).
Products may not be eligible for return in some cases, for example if you mistakenly bought an incorrect model or product or if you’re not satisfied with the colour of your purchase.
Products marked non-returnable on the product detail page cannot be returned. If you've received a damaged or defective non-returnable product, you can contact us within 7 days of the delivery of the product.